ba999 Privacy Policy
This document sets out our complete commitment regarding how your personal information is collected, used, and kept secure on the ba999 platform.
This Privacy Policy ("Policy") applies to all services, websites, and applications of the ba999 platform. When you register with or use ba999's services, you are considered to have accepted the terms of this Policy. Please also read the Terms and Conditions page for all agreements and terms related to us.
What Information We Collect
1.1 Registration and Account Information
We collect the information you provide when creating an account on ba999. This includes:
- Full name and date of birth (for age verification — users under 21 are not permitted to use this platform)
- Valid email address and mobile number
- Username and encrypted password
- National ID or passport number (when required for KYC verification)
- Residential address
1.2 Financial and Transaction Information
For deposits and withdrawals, we collect relevant payment information. ba999 currently processes transactions via bKash, Nagad, Rocket, and bank transfer. Account numbers and transaction reference numbers associated with these methods are stored in our system.
1.3 Automatically Collected Information
The following information may be collected automatically when you use the ba999 website or app:
- IP address and device identifier
- Browser type, operating system, and screen resolution
- Session duration, pages visited, and links clicked
- Information obtained from cookies and similar tracking technologies
Purpose of Data Use
ba999 uses your personal information only for specific and legitimate purposes. The main purposes are summarised in the table below:
2.1 Marketing Communications
If you have given consent to receive marketing messages at the time of registration or afterwards, ba999 may send you information about promotional offers and bonuses. You may withdraw this consent at any time.
Data Sharing with Third Parties
3.1 General Policy
ba999 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the specific circumstances below:
- Service Providers: Payment processors, technology infrastructure providers, and security audit organisations, who work solely in accordance with ba999's instructions.
- Game Studios: Technical gameplay data may be shared with Evolution, Pragmatic Play Live, or other platform partners.
- Legal Obligations: When required to provide information by a valid order from a court or government authority.
3.2 International Data Transfers
ba999 is an international platform. In some cases, your data may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that applicable data protection standards are properly followed.
Cookies and Tracking Technologies
4.1 What Cookies Are and Why They Are Used
Cookies are small data files stored in your browser or on your device. ba999 uses cookies for the following reasons:
- Essential Cookies: Maintaining login sessions and ensuring security
- Functional Cookies: Remembering language preferences and personalised settings
- Analytics Cookies: Analysing user behaviour to improve the platform
4.2 Managing Cookies
You can turn off non-essential cookies by changing your browser settings. However, please note that disabling certain cookies may mean some features of ba999 do not work properly.
Data Security Measures
ba999 applies industry-standard technical and organisational measures to keep your information secure.
5.1 Encryption
All communications on the website and app are protected by SSL/TLS encryption. Passwords are always stored in hashed form — no staff member or system can ever view your password directly.
5.2 Access Controls
Personal information in your account can only be accessed by authorised ba999 staff, and only for specific service-related tasks.
5.3 Regular Security Audits
Security audits are conducted regularly on ba999's systems. If any potential vulnerability is identified, corrective action is taken promptly.
5.4 Response to Data Breaches
In the event of a data breach, ba999 will promptly notify affected users and take the necessary steps to limit the damage.
Your Rights and Choices
If you have an account with ba999, you may exercise the rights below. For more details on these matters, see the frequently asked questions in the FAQ section.
6.1 Right to Access and Correct Information
You can log in to your account at any time to view stored personal information. To correct inaccurate or outdated information, please contact our support team.
6.2 Request to Delete Information
You may request to close your ba999 account and have your personal information deleted. However, due to legal obligations, some information may need to be retained for a specified period.
6.3 Opting Out of Marketing Messages
Every promotional email contains an unsubscribe link at the bottom. You can also stop marketing messages by contacting our support team.
6.4 Responsible Gaming Controls
In addition to protecting your personal information, you have the right to manage your gaming habits. Visit the Responsible Gaming page for details on setting limits, taking breaks, and self-exclusion options.
Data Retention Period
7.1 Active Account Data
We retain your information for as long as your account remains active. After an account is closed, some information may still be kept for a set period to meet legal or regulatory obligations.
7.2 Financial Transaction Records
Records of financial activity, such as deposit and withdrawal details, may be retained for an extended period in accordance with legal requirements.
7.3 Inactive Accounts
For accounts that have been inactive for a long time, ba999 may begin the process of deleting the data after sending the account holder advance notice.
Protection of Minors
All ba999 services are strictly for individuals aged 21 and above. We do not knowingly collect any information from minors. Age verification measures are in place during the registration process. If it comes to our attention that information from a minor has been collected by mistake, we will delete it immediately and close the associated account.
Policy Changes and Updates
ba999 may update this privacy policy from time to time. If significant changes are made, we will notify registered users by email or through the website. Continued use of the platform after updated terms take effect will be considered as your acceptance of those changes.
If any conflict arises between our general terms of use and this privacy policy, the terms set out on the Terms and Conditions page will prevail.
Privacy Contact
Contact Us
If you have any questions or concerns about this privacy policy, ba999's support team is available seven days a week, twenty-four hours a day, in Bengali and English.
Contact us directly via the chat button on the website or app — the fastest way to get a response
10.1 Response Time
ba999's support team is active 24/7. For privacy-related requests, we will get back to you as soon as possible.